1. When Manchester City gives us a game order window, we will email that time frame out to all current members. Tickets can only be ordered in the game ticket window—not before or after. Be aware, City usually gives tight windows and do not allow exceptions.

2. Members can request tickets for any match, home or away, for any competition, by emailing us. Members can make requests only for themselves—no exceptions—but they can request more than one ticket, provided that everyone in your party is a current, paid member of the New York Sky Blues.

3. If allocated, each supporter will receive an email directly from Man City asking them to pay for their ticket.

4. Once the supporter receives their link, they have 48 hours to pay. Failure to pay within this time frame means the ticket will be withdrawn. (Again, no exceptions.)

5. Once paid, the supporter will receive a purchase confirmation.

6. The tickets will then be sent directly to the Supporter either as a Mobile Ticket, a PDF, or mailed as a Paper Ticket.

Before requesting tickets, please make sure that your Cityzens account details are correct, specifically your mailing address, mobile phone number, and email address, as City have made it absolutely clear that they will not be held responsible if a supporter’s details are incorrect, which could potentially lead to your tickets to not arrive.